Privacy Policy Your Data, Our Responsibility

1. Information We Collect

We may collect and process the following categories of personal information:

• Name, designation, and company details
• Contact information including email address and phone number
• Billing and payment information
• Demographic information such as location, preferences, and interests
• Technical information such as IP address, browser type, device identifiers, and website usage data
• Other information relevant to customer surveys, support, or offers

2. Legal Basis for Processing

We process your personal information based on:

• Consent – Where you have explicitly provided consent
• Contractual Necessity – To deliver the services you have purchased
• Legal Obligation – To comply with applicable laws
• Legitimate Interests – To operate and improve our services, balanced against your privacy rights

3. How We Use the Information

We use collected information to:

• Provide IT services (e.g., Microsoft 365, Tally solutions, cloud hosting, development)
• Manage billing, payments, and records
• Communicate with you regarding services or support
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal and regulatory requirements

4. Data Retention

We retain your personal data only as long as necessary:

• Account information: active account + 3 years
• Transaction data: 8 years (legal/tax compliance)
• Marketing preferences: until you withdraw consent
• Sensitive data: retained only as legally required

Data no longer needed will be securely deleted or anonymized.

5. Security

We use appropriate technical and organizational safeguards including:

• Encryption of data in transit and storage
• Secure access controls
• Regular security audits
• Employee confidentiality and training
• Incident response mechanisms

6. Data Breach Notification

In case of a breach affecting your personal data, we will:

• Notify regulators within 72 hours, where required
• Inform affected individuals if risks are significant
• Share details of remedial steps taken

7. Cookies

Our website uses cookies to:

• Improve functionality and user experience
• Analyze usage trends
• Personalize services

You can disable cookies in your browser, though this may affect functionality.

8. Third-Party Service Providers

We may share information with trusted service providers including:

• Payment gateways
• Hosting and cloud service providers
• Email/communication platforms
• Analytics and marketing partners

All third parties are contractually bound to use your information only for specified purposes.

9. Links to Other Websites

Our website may include links to external websites. Globo IT Solutions is not responsible for their privacy practices.

10. Your Rights

Depending on your location, you may have rights to:

• Access or request a copy of your data
• Correct or update your information
• Delete your personal data
• Restrict or object to processing
• Withdraw consent
• Request portability of your data

Contact support@globoitsolutions.com to exercise your rights. Requests will be processed within 30 days.

11. Children's Privacy

Our services are not designed for individuals under 16. We do not knowingly collect data from children. If a child's data has been shared, please contact us for deletion.

12. Contact & Grievance Redressal

For privacy-related concerns, contact: